Return & Exchange Policy

At Rabab Libas, we strive to ensure that every purchase brings joy and confidence to our customers. While each product undergoes quality checks before dispatch, we understand that there may be occasions when you require a return or exchange.

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order, subject to the conditions mentioned below.

Eligible Return & Exchange Cases

Returns or exchanges are accepted if:

  • You receive a damaged product.
  • The product has a manufacturing defect.
  • You receive an incorrect item.
  • The product delivered is significantly different from the product ordered.
  • You are not satisfied with the product received (applicable only to eligible full-price items).

Products Not Eligible for Return

The following products cannot be returned or exchanged:

  • Stitched or customized products.
  • Altered or made-to-measure outfits.
  • Clearance sale or final sale items.
  • Products purchased under special non-returnable promotions.
  • Products returned without original tags or packaging.
  • Used, washed, stained, or damaged products.

Condition of Returned Products

Returned products must be:

  • Unused and unwashed.
  • In their original condition.
  • Returned with all tags attached.
  • Accompanied by original packaging, invoice, and accessories.

Rabab Libas reserves the right to reject returns that do not meet these conditions.

How to Request a Return

To initiate a return or exchange, please contact us within 7 days of delivery.

Please share:

  • Order number
  • Reason for return
  • Clear photographs and/or videos of the product (if applicable)

Email: support@rabablibas.com

Our team will respond within 48–72 working hours with further instructions.

Reverse Pickup

If reverse pickup service is available at your pin code, we will arrange pickup through our logistics partner.

If reverse pickup is unavailable, customers may self-ship the product to our return address.

Courier reimbursement of up to ₹100 may be provided upon submission of courier proof and approval by our team.

Exchange Policy

Eligible products may be exchanged for:

  • Another size, subject to availability.
  • A different product of equal value.
  • A higher-value product by paying the price difference.

Exchange requests are subject to stock availability.

Refund Policy

Rabab Libas currently provides refunds in the form of:

  • Store Credit, or
  • Gift Card, or
  • Product Exchange/Replacement.

Cash refunds are not offered.

Store credits issued are valid for future purchases on Rabab Libas.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

Upon verification, we will arrange a replacement, exchange, or store credit at no additional cost.

Beads, Sequins & Handwork Disclaimer

Products featuring embroidery, beads, sequins, or hand embellishments may experience minor shedding during shipping or handling. Such occurrences are generally considered part of the nature of handcrafted garments and may not qualify as manufacturing defects.

International Orders

International customers are advised to carefully review size charts and provide accurate measurements before placing stitched orders.

Customized or stitched international orders are not eligible for return, exchange, or refund.

Custom duties, VAT, and local taxes imposed by the destination country are the responsibility of the customer.

Non-Refundable Charges

The following charges are non-refundable:

  • Shipping charges
  • Cash on Delivery charges
  • Payment gateway fees
  • Convenience fees
  • Any applicable service charges

Only the eligible product value will be considered for exchange or store credit.

Contact Us

For any return or exchange assistance, please contact:

Rabab Libas
Email: support@rabablibas.com
Phone/WhatsApp: +91 85590 50598

Address:
RABAB THREADS
Office No. 30, Floor 13, Sushma Infinium,
Ambala Chandigarh Highway, Zirakpur – 140603, Punjab, India.