Return, Exchange & Replacement Policy

Last Updated: 29 April 2026

At Rabab Libas, we are committed to providing quality products and ensuring customer satisfaction. Please read our Return, Exchange, Replacement, Cancellation, and Refund Policy carefully before placing an order.

Order Cancellation

Orders can be cancelled only before they are shipped.

  • Customers may request cancellation before the order has been dispatched.

  • Once an order has been shipped, it cannot be cancelled.

  • To request cancellation, please contact us immediately at support@rabablibas.com.

Refund Policy

No Refund Policy

Rabab Libas maintains a strict no-refund policy for all products. However, exceptions may be considered in the following cases:

  • Product not received by the customer.

  • Product lost in transit.

  • Wrong product delivered.

  • Product received in a damaged condition.

Refund Process (Where Applicable)

If a refund is approved after verification, the amount will be credited back to the original payment method within 7–14 business days.

Return, Exchange & Replacement Policy

We stand behind the quality of our products and aim to make the replacement process smooth and hassle-free.

Eligibility for Return, Exchange & Replacement

Requests will only be accepted if:

  • The product received is damaged.

  • The product has a manufacturing defect.

  • An incorrect product has been delivered.

The request must be submitted within 24 hours of receiving the product.

To initiate a request, please email:

Email: support@rabablibas.com

Please include:

  • Order Number

  • Description of the issue

  • Clear photos and/or videos of the product

Replacement Process

  • Once the request is reviewed and approved, the replacement process will be initiated within 2–3 business days.

  • Replacement products are generally delivered within 4–7 business days after dispatch.

  • Replacement is subject to product availability.

If the same product is unavailable, Rabab Libas may provide an alternative product or another suitable resolution at its discretion.

Important Notes

  • Delivery timelines may be affected by courier delays, weather conditions, public holidays, strikes, or other unforeseen circumstances.

  • Rabab Libas shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

  • Products must be returned unused, unwashed, with original tags attached, and in their original packaging.

  • Products showing signs of use, washing, alteration, damage, stains, or missing tags may not qualify for replacement.

Sale & Promotional Products

Products purchased during:

  • Clearance Sale

  • Flash Sale

  • End of Season Sale

  • Special Promotional Offers

  • Final Sale

are not eligible for return, exchange, replacement, or refund unless they are damaged, defective, or incorrectly delivered.

Contact Us

For any return, replacement, exchange, cancellation, or refund-related queries, please contact:

Rabab Libas

Email: support@rabablibas.com

Phone / WhatsApp: 8559050598

Address:
RABAB THREADS
13TH FLOOR, Unit -30, Sushma Infinium, AMBALA CHANDIGARH EXPRESSWAY, Sushma Infinium, Zirakpur, SAS Nagar, Punjab, 140603